9. Complaints Handling and Consumer Protection Information
9.1. Submitting a Complaint
The Customer may submit complaints concerning the online store, ordered products or the activities of the Service Provider using the following contact details:
KÓC BUTIK
Operator: Janbroers Szilvia Julianna, sole proprietor
Registered office: 5700 Gyula, Kossuth tér 6. I/4., Hungary
Email: [email protected]
Phone: +36 20 973 3878
The Service Provider accepts complaints in writing or electronically and strives to resolve them as quickly as possible.
9.2. Investigation of Complaints
The Service Provider investigates received complaints in accordance with applicable legislation and provides a written response.
If a complaint is rejected, the Service Provider informs the Customer of the available legal remedies.
9.3. Conciliation Board
If a dispute between the consumer and the Service Provider cannot be resolved through negotiation, the consumer may initiate proceedings before a conciliation board.
The consumer may contact the conciliation board competent for their place of residence or temporary residence, or request that proceedings take place before the board competent for the Service Provider's registered office.
Up-to-date contact details of the conciliation boards are available on the official Hungarian consumer protection website.
9.4. Legal Proceedings
The Customer is also entitled to resolve disputes through court proceedings in accordance with applicable Hungarian legislation.
9.5. Consumer Protection Authority
Consumers may submit complaints relating to consumer protection matters to the territorially competent consumer protection authority.
Contact details of consumer protection authorities are available on the official website of the Hungarian Government.
9.6. Communication
Communication between the Service Provider and the Customer primarily takes place electronically.
The Customer is responsible for ensuring that the email address provided during the ordering process is correct and for checking it regularly.
The Service Provider accepts no liability for failed communication resulting from an incorrectly provided email address or telephone number.
9.7. Final Provisions
These General Terms and Conditions are governed by Hungarian law.
Matters not regulated by these General Terms and Conditions are governed in particular by the following legislation:
- Act V of 2013 on the Hungarian Civil Code;
- Act CVIII of 2001 on Electronic Commerce Services;
- Government Decree 45/2014 (II. 26.) on the Detailed Rules of Contracts Between Consumers and Businesses;
- Act CLV of 1997 on Consumer Protection;
- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
These General Terms and Conditions enter into force on the date of their publication in the online store and remain valid until withdrawn or amended.